Enjoy FREE Shipping (Peninsular Malaysia) for All Purchases in the month of April. T&C Apply.

Q. How do I purchase my order on the site?
To order your purchase:-

  1. Click "Add to cart" button on the products you wish to purchase.
  2. Click "Continue Shopping" to continue to add other products into the cart or click "Checkout" to proceed your payment for the products.
  3. You'll reach a log in page where you need to l in your account using your Username and Password. If you don't have an account created yet, you need to register payment.
  4. You'll need to confirm your shipping address on the "Shipping Address" page and click "next" button.
  5. From here, you need to select your shipping methods and click "next" button.
  6. Next, you'll need to choose your payment method then click the "next" button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click "Confirm Order" to complete the order.

Q. What are the payment methods available?
Bath & Kids
various of Payment Methods as shown below:-
1. Credit Card

2. Debit Card

3. Online payment / FPX
Note: Your purchased products will not be delivered until we have received payment confirmation.

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on "Account Maintenance" → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on "Lost Password?" and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that has been made?
Yes, only if the order is still 
pending, the cancellation cannot be done one we have processed the order.

- Please send an email to our customers' service email at ecommerse@bathandkids.com with the message title "Request to cancel order" with the order number to inform us about the cancellation order.

- Orders t
or shipped status will not be cancelled.

Q. What is the product's transaction currency?
All products transaction
Malaysian Ringgit (RM)

Q. How long does the delivery usually take?
Delivery usually will take about 1-3 working days from the order confirmation date.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to ecommerse@bathandkids.com for us to clear your doubts. We hope to be able to answer all your questions here.